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For InSight, telepsychiatry is not only about technology, but about solving our customers
most pressing and challenging problems. Even though there is undisputable
value in removing the physical barriers between patient and doctors, the real benefit
provided is in streamlining our customer’s operations in a way that not only maximizes
staff allocation but also drastically reduces patient wait times and reduces expenses.
InSight does this by having a staff of dedicated psychiatric specialists available
around the clock within minutes after the need arises.
InSight‘s company culture embraces Performance Improvement (PI) and presently achieves
their quality improvement measures through clinical chart reviews and customer satisfaction
surveys completed by its customers. Additionally, InSight documents, tracks and
analyzes data related to call volumes, frequency, and distribution, which enables
us to adjust our schedule and staffing requirements to meet the demands of our customers.
Standardized policies and procedures have been created, and benchmarking against
peers has been established as one of the segments in the company’s PI system. InSight
also maintains a regularly convening PI Committee that is run cooperatively by the
Executive Director and the Medical Director with the assistance of the PI coordinator.
Membership of the PI committee rotates and includes members from all levels of the
organization.
As InSight’s telepsychiatry practice grows, the company looks to continuously develop
and enhance its quality service to its customers and has implemented a telepsychiatry
hub that includes a 24/7/365 Call Center and a customized Electronic Medical Records
system.
Although the benefits of adopting telepsychiatry are readily apparent, integration
entails overcoming a natural inertia embedded into the institution’s culture, in
particular when confronted with a drastic change. This is why, through unparalleled
customer service, training programs, and first rate technology, InSight enables
its customers to transition seamlessly as they implement their telepsychiatry program.
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